Booking airline tickets for your next cruise may seem like a no-brainer, but please don’t make the mistake of turning off your brain. You could be paying for a new flight – or even getting stranded at the port.
Just ask Beverly Rasmussen, who booked her airfare through the EZAir program offered by Princess Cruises because it offered the “reassurance that it will get you to your ship” when there’s a delay. But when her airline canceled her flight and couldn’t get through to the EZAir department by phone, she had to pay $1,517 for new tickets.
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She said she’s called Princess numerous times but has gotten nowhere.
“Each time we sit on hold for hours, then the line disconnects,” said Rasmussen, a retired nurse from North Ogden, Utah.
Mistake: Airline tickets are often an afterthought to a cruise booking
If you’re thinking of taking a cruise soon, maybe you’re wondering about airline tickets. Then again, probably not. Travel advisors say airline tickets are often an afterthought to the cruise, a decision made at the end of the booking.
But let’s not do that today. Wave season – the time of year when most cruises are booked – is dead ahead. And with the industry trade association Cruise Lines International Association predicting that global cruise capacity will rise 19% from 2022 to 2028 (up from 625,000 berths to 746,000), you don’t want to make a rookie mistake.
“The last thing you need is to miss the cruise and then have to get to the next port,” said Limor Decter, a luxury travel advisor with EMBARK Beyond. “No one needs that kind of drama.”
There are no publicly available statistics on the number of passengers who miss their cruise because of airline connections. But based on the number of cases I’ve received lately, it seems to be a growing problem. Passengers don’t think about it soon enough, that’s true, but cruise lines also impose significant restrictions on their air-inclusive programs.
The problem with cruise line guarantees
Booking airline tickets through your cruise line may seem like a good deal, because they often offer guarantees that you will make it to your ship even if your flight is delayed.
There are other benefits. The special contract fares offered through cruise lines are sometimes cheaper than published airfares. The cruise line air programs also often allow you to hold flight reservations until the final payment date. You can change flights at any time before making your final payment. You can’t easily do that if you book directly with the airline.
But there are also some downsides – which is to say, some restrictions apply. After Debra Stewart missed her recent Norwegian Cruise Line (NCL) cruise because of a flight cancellation, she found out that the Booksafe Travel Protection Plan had a few strings attached. NCL would only offer a future cruise credit equal to 75% of the non-refundable cancellation charge because her flight cancellation was not covered under the Booksafe plan. She said that cost her $16,000.
I checked with NCL, and it said the policy had been applied correctly to her Booksafe Protection Plan.
“Although Norwegian Cruise Line provides flight arrangements as part of its cruise offering, we do not have control over the operations of the airlines and are not responsible for any flight modifications or cancelations,” a spokesman told me, adding that its claim assessments “are final.”
NCL noted that under its Booksafe Travel Protection Plan, it will provide guests who are denied due to a non-covered reason with a future cruise credit equal to 75% of the non-refundable cancellation charge to use on your next cruise and that it had done so in this case.
“This is so wrong,” said Stewart, a physician from Bakersfield, California. “They canceled the flight, I missed my cruise – and I am out $16,000!”
Many of the cruise lines’ air-inclusive programs have similar restrictions. They will protect you in most cases, but not all the time. Experts say you can avoid this “gotcha” clause. I’ll get to that in a moment.